Shipping Policy
Shipping Policy and Courier Handling Policy:
We usually try our best to ship products within 48–72 hours of receiving an order; however, please allow 3–7 working days for dispatch as delays can occur due to stock unavailability or other technical reasons. If dispatch does not take place within 10 working days, a 100% refund will be initiated without any deductions, including payment gateway charges, and the buyer will also receive a ₹100 discount voucher for the next order as a token of appreciation. Shipping charges are added at checkout and are non-waivable unless you choose to pick up the products directly from our office. Delivery timelines depend on location—within India, orders are usually delivered in 3–5 working days (sometimes even the next day), while remote areas may take longer. For international orders, delivery can take 10–15 working days, though express shipping may reduce this to as few as 6 days.
Courier Handling Policy:
A proper inspection would be done of the item before dispatch for checking the product condition, a pre packing picture and a post packing picture would also be taken to ensure as a sufficient proof of the condition of the product. However courier companies in India don’t provide any kind of rebate or compensation if the product gets damaged in transit. They do provide 50-100% rebate incase the shipment gets lost in transit. DBJETS.COM won’t be responsible for any damages occurring in shipment during transit. However, it’s our duty that the products reach you in perfect condition, hence proper care would be taken while packing your product to ensure its safety while in transit. If you don’t wish to opt for shipment, you can even pick up the parcel from our Mumbai office. Apart from that, if you wish to pick the item by your own courier partner, even this would be possible. Exact details will be given when required. Customers situated in Mumbai would also have option for same day delivery itself. For damages in transit, a complaint can be raised with courier agency, but proper images of the product, product outer box, packing images and video of unpacking would be required to submit as a proof to the courier agency. However there won’t be any kind of assurance or confirmation for rebate for damages. However be rest assured, DBJETS would provide you 100% support for the above.